Use this guide as a reference outline to help make your project go smoothly.
Granite, marble, and quartz typically come in two thicknesses: 2cm (3/4”) or 3cm (1 3/16”). 3cm thickness is usually the most popular and cost effective. VVG stocks this size as it is generally not necessary to “build up” the edge profile. Some materials, typically used in shower surrounds, fireplace surrounds, or decorative will be 1cm-1.6cm thick. Below are visual examples how edges are created.
You can view examples of different corner types during your showroom consultation or shown below. Typically, square is a more modern look and round is a “softer” look.
Radius corners refer to the degree of roundness the countertop corners will have. The larger the radius the softer the corners will look.
VVG Sales Consultants are not trained to determine the suitability of specific fixtures or appliances. However, we will work with you and your supplier to help evaluate whether the components’ sizes and characteristics fit your project.
Freestanding ranges (most common), which have the controls on the back, will generally require a 30” opening and the sides will be polished. These ranges are not required to be on-site.
Most dishwashers will attach to the cabinets on the side of the flange, however VVG will add a metal dishwasher bracket to all jobs that spans a dishwasher opening (24").
VVG stocks a variety of high quality undermount sinks.
The standard size of a faucet hole is 1 3/8”. A single hole faucet is generally easier to clean around. Will an “air switch” be required for a garbage disposal in an island? Will a sprayer be installed?
A backsplash between 2” and 4” will be billed as a 4” splash
Material selection is probably the hardest and one of the most important parts of the countertop buying process. VVG carries a large inventory which is competitively priced. You are also welcome to select materials from your choice of vendors. Ask a consultant for a list of local material suppliers.
Slab materials are priced in two ways:
Which model is more cost effective is entirely dependent on your budget.
One of the advantages that VVG offers, when you buy by the slab, is the ability to view your layout prior to purchasing.
Prior to templating:
A Return Trip Charge will be assessed for items not on-site at time of template.
Holes drilled at time of installation will incur an extra charge.
Prior to template (for remodel)
Once you have everything completed for your order, your project will be submitted to a Project Manager who will review everything and contact you confirming the earliest date your project will be ready for templating.
Your Project Manager will be working closely with you to ensure that everything runs smoothly through the entire field measure, fabrication and installation processes. They will help you with the scheduling, post field measure and installation events.
For any scheduling questions please contact the project management team at (435) 257-7814
Your templating specialist will be measuring and electronically creating / submitting the final CAD drawings for production.
In order to provide the best possible processing time, our goal is to be fabricating your job within 4-8 hours after he has field measured. This is why it is imperative that ALL decisions be made and information provided prior to your templater arriving at the jobsite.
Template appointments usually last between 30 minutes and an hour depending on the size of job. The following activities will be done while they are on site
Please have someone familiar with the job requirements available either in person or via phone for questions during the appointment.
Incomplete items at time of template could delay your installation date assignment.
- A new sale order approval may be required
- A new layout may be required if you are purchasing material “by the slab”
In the event that material is not in stock, the completion date will not be assigned until the material arrives at VVG fabrication facility and any necessary layout approvals are received.
No changes can be made after a job has been approved for production.
The following represents approximate delivery times only. It does NOT constitute a contract or commitment.
Children or animals underfoot puts them at risk! We ask on the day of the installation your animals be kenneled and, if possible, arrange for your children to be with a caregiver.
We recommend waiting 48 hours before preparing food on your countertops to ensure that sealant is fully absorbed and cured.
VVG Field Service hours are between 7:30 AM and 4:00 PM Monday - Friday.
Any field services required after 4:00 PM will be billed for overtime.
Scheduling communications and supervisor permission for overtime must be approved prior to scheduling.
Work performed after 4:00 PM because of VVG workload will not be billed overtime.
Final payment is expected day of completion or according to the terms with the account. A 3% fee will be added to all credit card payments. If remaining balance is not paid within 30 days of install completion, customer agrees to pay 18% per annum on any unpaid balance, compounded monthly beginning 30 days after the invoice date. All discounts will be forfeited if account exceeds 30 days. Payment can be given to the installers, dropped off at a VVG location, mailed into a VVG location, or a CC payment can be made over the phone by calling VVG, 435-257-7882 and asking for the Accounts Receivable Department.
Regardless of material, VVG always recommends that your slab is professionally maintained annually, giving you the peace of mind that your slab will continue to exceed performance expectations.LEARN MORE